Legal

Refund policy

Last updated: 31 October 2026

You can run the whole product on 25 devices, for as long as you like, without paying anything and without giving us an e-mail address. We would rather you evaluated it that way than bought something you then wanted to return. For larger fleets we also offer a 30-day trial with every limit lifted.

Still, if you have paid and it is not right for you, this is what happens.

1. The 14-day window

You may ask for a full refund within 14 days of purchase, for any reason, and you do not have to justify it. This applies to a first subscription, to a renewal, and to a perpetual licence.

We will refund the full amount you paid to the original payment method. When we do, the licence is revoked: you should uninstall the software or return the installation to the free tier.

2. After 14 days

A subscription that has run beyond 14 days is not refunded for the term in progress, in whole or in part. Nothing renews automatically, so no term ever begins without you choosing it — you simply do not renew.

A perpetual licence is not refunded after 14 days, because it does not expire and nothing further is owed. An optional yearly upgrade fee is refundable within 14 days of the date you paid it.

3. Where we refund regardless of the window

We will refund, pro rata if a term is part-used, if:

• the software has a defect that prevents you from using it for the purpose described on this site, and we cannot fix it within a reasonable time;
• we cannot meet the response time your tier promises, over a sustained period;
• we fail to issue or reissue a licence file you are entitled to;
• we charged you in error, or twice.

These are commitments, not discretion. If one of them applies, say so when you write to us.

4. What is not refundable

• Services already delivered — installation, setup, migration, training or consulting hours that have been performed.
• Support hours bought and used.
• Any amount where the licence has been shared with a third party or the licence enforcement has been tampered with.

5. How to ask

Write to CONTACT-EMAIL with the order reference from your invoice. You do not need to fill in a form or speak to anyone on the telephone.

We acknowledge within one business day and approve or explain within five. Once approved, the refund is issued by our payment provider, who is the merchant of record for the sale; the money typically reaches your account within 5–10 business days, depending on your bank or card issuer.

6. Your statutory rights

Nothing in this policy limits rights you have under the law of your own country, including any statutory right of withdrawal. Where that law gives you more than this policy does, that law applies.

7. Contact

COMPANY-LEGAL-NAME, COMPANY-REGISTERED-ADDRESS. CONTACT-EMAIL.